1(1) By using or accessing this website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
1(2) The terms and conditions specified herein do not affect your statutory rights.
1(3) We reserve the right to refuse any order which is subject to errors in pricing or where it is no longer possible to supply a particular product for some reason.
2. Description of Goods
2(1) It is your responsibility to check that your order is confirmed correctly.
2(2) We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown.
2(3) Products pictured on the website may be photographed with other items which are not included in the product description. Photographs are for illustrative purposes only.
2 (4) Dimensions of all products are available on the website and you should satisfy yourself the goods will fit into your property as intended. Should any further clarification be required for any of our products email firstname.lastname@example.org.
3(1) Payment will be taken in full at the time of the order.
3(2) We accept payments from credit or debit cards only.
3(3) The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have provided and on ordering and then dispatched the goods to you.
3(4) We reserve the right to cancel and refund any order, at any time.
4(1) We aim to dispatch all orders within 5-7 working days, and on the rare occasion this is not possible we will contact you immediately with details.
4 (2) The majority of our products will detail a specific shipping cost unique to the product. This will be visible when you proceed to our order confirmation page.
4(3) Should one of our products not detail a shipping cost, please email email@example.com to receive an accurate cost for shipping. This could be to do with the nature of the product and unable to confirm standard shipping costs.
4(4) All shipping costs quoted are for delivery within the UK only should you wish to purchase from outside the UK please email firstname.lastname@example.org for a shipping cost. Please note these could be subject to import duty, customs entry fee and / or additional taxes.
4(5) If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.
4(6) In the event that you may choose to have your goods delivered by your own 3rd party carrier we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at the risk of the customer when using your own 3rd party carrier.
4(7) If you decide to cancel the order after we have dispatched, but have been unable to deliver due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of God), a return delivery charge will apply.
4(8) Risk for the goods passes to you upon delivery. Regardless of delivery status ownership of the goods will pass when payment has been received.
4(9) You should check your delivery thoroughly on receipt of the goods. If the delivery is checked and any damage is found this should be clearly noted on the proof of delivery. If you are unable to check the goods then you should sign for as unchecked.
4(10) We do not accept responsibility for any consequential loss as a result of unsuccessful delivery.
5. Returns, Refunds and Your Right to Cancel
5(1) You have the right to cancel your order within 7 working days from delivery. You must contact us within 7 working days from delivery with your intention to return the item. If you wish to return the goods within the 7 days, please take reasonable care of the items and it would help if you retained the original packaging. Please return goods in the same condition as received. We request that if you open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as initially sent. Please do not return items without prior authorisation. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
5(2) After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
5(3) If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require assistance, you must report the defect within 48 hours of receiving them by contacting email@example.com. Please include a photograph along with your order number.
5(4) Should you wish to return the goods then it is your responsibility to return the item to us at your own cost contacting us first and within 7 days.
5(5) We recognise that, for many, it will not be possible to arrange a return delivery and in these cases our staff can arrange during our business hours, if required please contact firstname.lastname@example.org.
5(6) Refunds can only be processed to the original credit or debit card used at the time of purchase.
5(7) Sale items are non refundable
6. Data Protection
6(1) We will process your data in accordance with the Data Protection Act 1998.
7. Applicable Law
7(1) We control and operate the web site from within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.